Returns or Replacements and Refund Policy
Returns and Replacements
We want you to be completely happy with your Colorza order(s). If for any reason you are not 100% satisfied, we will gladly accept your timely return of unworn, unused, unwashed, or defective merchandise / items. Used merchandise cannot be returned unless defective. We accept a return request within 15 days after the items/products have been signed and received.
*Note: Please contact us before you start your return / replacement process.
Returned merchandise / items / products should include the vendor packaging and tags and be in the same condition as when it was received.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Colorza order (if there is no packing slip inside the parcel, please write down your order ID number on a paper then put into the returning parcel), please note the reason(s) for return and whether you wish to exchange the item(s) or receive a PayPal refund / credit / refund (depending on the original payment method).
Enclose the return section of the packing slip with your item(s). Please contact us for having a return shipping address and a return instruction about how and where to return your package back to us.
*Restricted items must be returned using ground transportation.
*Please allow 3 to 5 days for Colorza Team to process your return.
*Returning shipping / postal cost will be on buyer's.
Refunds
Once we have received your returned items / merchandise, if they look all good, we will notify you items received and accepted via Email. With this email, we will also double-confirm with your refund payment methods. We will get it refunded within 1-2 business days, PayPal or Banks Or Credit Company may need some processing time for refunding, normally you will be receiving the refund max within 7 business days (if not, please contact us).
If any confuse you have during requesting a return, please feel free to contact with us, we will be there 7*24 hours!
Our Support Email: [email protected] | Whatsapp: +86 189 8944 9510 | Homepage: https://colorza.com